Delivery
We value your business and understand your eagerness to receive your order. Please don't worry; we're here to help ensure it arrives as quickly and efficiently as possible.
If your order doesn't arrive within the estimated delivery period, rest assured we're here to help. Don't hesitate to get in touch with us. We're committed to investigating the issue promptly, and if necessary, we'll send out a replacement order on the same day*. While we can't guarantee delivery times, we do guarantee that your order will be dispatched using the service you've requested within one working day.
We dispatch orders within one working day or the same day if you order before 2.00 p.m.*, ensuring no delays in sending out your orders**.
In some areas, we may use Parcelforce or another courier as an alternative for more over-sized items.
Check out our current delivery options for the UK:
UK MAINLAND (excluding BT, GY, HS, JE, KW, ZE and IM postcodes)
- Royal Mail 24 : £3.50 (free on orders over £25)
- DHL (1-2 working days) : £4.95
- ROYAL MAIL SPECIAL DELIVERY NEXT DAY (By 1 p.m.) : £14.95
Deliveries to BT, GY, HS, JE, KW, ZE and IM postcode areas
- Royal Mail 24 : £ 6.95
- DHL : £ 19.95
We understand that delivery to Northern Ireland may take an additional 2-3 working days due to customs checks. Please note that for Royal Mail, DHL, and Parcelforce, 'working days' only refer to Monday to Friday.
We want to ensure that your shopping experience with us is positive. If you have any issues with your delivery, please let us know, and we'll do our best to resolve the issue promptly. Large orders may be subject to a delay, but please don't hesitate to call us on 0345 5480 777 to check.
* Subject to a cleared payment, where applicable.
** Dispatch may be delayed on bulk orders. Please call us on 0345 5480 777 to check.